We only take responsibility for deliveries that we make ourselves with our delivery service. We only attempt to deliver once so please make sure you or your recipient is home during the 3 hour window that you have provided AND answers their phone when driver calls on number provided. If after 3 attempts of calling and customer fails to answer, the driver will return the baked goods to the shop and further delivery arrangements will have to be made and paid for by customer placing the order to have a re-delivery. The driver will ONLY call upon arrival at your designated location. Our contracted delivery service will ONLY be able to wait at the location no more than 5 minutes. We must charge you for an additional wait time if it is needed. Your request for a 2nd delivery attempt is an another full delivery charge. We do not take responsibility for the product once we have left it with the receptionist, front desk or other 3rd party person you requested in our door-to-door service. Cakes are delicate and can slip and get damaged with rough handling. Therefore we do not take responsibility for cakes that you transport yourself or you transport through a 3rd party private delivery pickup service which includes Talabat, CareemBox, etc.